Privacy Policy

Last updated: January 2025

1. Overview

FixMyFile.ai ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our file repair service.

2. Information We Collect

We collect minimal information necessary to provide our service:

Uploaded Files: Files you upload for repair are stored temporarily (maximum 24 hours) and then automatically deleted.
Technical Data: IP address, browser type, and basic usage analytics to improve our service.
Payment Information: Processed securely by Stripe. We never see or store your full credit card details.

3. How We Use Your Information

Your data is used solely to:

Process and repair your uploaded files
Process payments for paid repairs
Improve our service and user experience
Prevent fraud and abuse

4. File Security

We take file security seriously:

Files are encrypted during upload using TLS/SSL
Files are processed in isolated environments
All files are automatically deleted within 24 hours
We never view, share, or analyze the contents of your files beyond what's necessary for repair

5. Data Retention

We retain your data only as long as necessary:

Uploaded files: Automatically deleted within 24 hours
Payment records: Retained as required by law for financial records
Usage analytics: Aggregated and anonymized

6. Third-Party Services

We use the following third-party services:

Stripe: Payment processing
Cloudflare: Hosting and content delivery
Render: Computing infrastructure

Each of these services has their own privacy policies governing their use of data.

7. Cookies

We use minimal cookies for essential functionality:

Session management
Remembering your preferences
Basic analytics (non-identifying)

8. Your Rights

You have the right to:

Request deletion of your data
Access information we have about you
Opt out of non-essential data collection

9. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

carlosspratt@gmail.com